Balboa General Terms and Conditions
1. USE OF BALBOA FITNESS STUDIOS
The use of RENZO BALBOA AG's training facilities and equipment, as well as participation in individual courses and events, is entirely at the member's own risk. Users of the facilities are responsible for their own property and safety. RENZO BALBOA AG shall not be liable for any loss, injury, illness or death of any person using the facilities.
Members must comply with all instructions given by RENZO BALBOA AG staff. Failure to do so may result in loss of gym privileges and any breach of the RENZO BALBOA AG Terms and Conditions will result in a warning. A further breach may result in suspension or termination of membership with immediate effect. A proven serious breach of the terms and conditions may result in immediate termination of membership without warning.
Members are liable for any damage caused to the training facilities or equipment. All loaned equipment must be returned to RENZO BALBOA AG at all times and any damaged or lost equipment must be replaced or repaired at full cost.
2. WORKOUTS
The minimum age for all classes using weights is 18 years. Exceptions are classes with babies. In exceptional cases, guests under the age of 18 may participate if they meet the physical requirements and have parental consent.
3. BALBOA MEMBERSHIP
A valid membership or the purchase of a single training session entitles the member to visit and use the available training facilities, training equipment and services during the regular opening hours of the RENZO BALBOA AG studios. RENZO BALBOA AG, including the individual studios, expressly reserves the right to change the opening times at any time.
RENZO BALBOA AG memberships are personal to each member and are not automatically renewed. Each membership is non-transferable; however, RENZO BALBOA AG reserves the right to issue memberships that may be used by a pre-determined number of people. No refunds or discounts will be given if members do not use the RENZO BALBOA AG membership.
If a RENZO BALBOA AG studio is not operational for more than one week and if we don't offer a suitable alternative, the duration of the membership will be extended by the period of inactivity, up to a maximum of two months.
In addition, the following reasons, which could not be foreseen by the Member at the time of the purchase of the Membership, allow the Member to interrupt the Membership for the duration of the reasons listed below, provided that the duration lasts for more than 10 consecutive days:
- Authorised medical documentation of illness, accident or pregnancy
- Authorised civil or military service orders
- Written proof of education or training abroad
- Written confirmation from employer in case of permanent or temporary employment abroad
For 12 month subscriptions, memberships with more than 10 days remaining may be suspended for periods of holiday of more than 10 consecutive days. RENZO BALBOA AG does not offer refunds on paid memberships.
4. REGISTRATION FOR CLASSES
All members must pre-book all classes to ensure their attendance. This can be done via the Balboa website (www.balboamove.ch) or via the Kenko app.
If a class is full, members can join the waiting list and will be notified by email when a space becomes available.
The following rules apply to Balboa class registration:
- Each member may register for up to seven classes per week and up to two classes per day.
- All class cancellations must be made at least four hours prior to the start of the class ("early cancellation").- All waiting list cancellations must be made at least four hours prior to the start of the class.
- All waiting list cancellations must be made at least four hours prior to the start of the class.
- If members do not attend a class for which they have registered ("no show"), or if cancellations are made less than four hours prior to the start of the class, the class for which they have registered will be deducted from their membership fee. The same applies to members who are moved from the waiting list at short notice.
- After three "no-shows" and/or failure to cancel a class registration in a timely manner, the member may be blocked from registering for classes for up to one week.
5. HEALTH ISSUES
By signing up for a membership with RENZO BALBOA AG, members confirm that their physical condition allows them to be physically active and that they have no known health problems, physical limitations or acute injuries.
RENZO BALBOA AG is not liable for any health problems, including those unknown to the member, in the event of an accident or injury.
6. BALBOA WEBSITE & APP
The operator of the "www.balboamove.ch" website is not liable for the accuracy of the website information and for any direct or indirect damage resulting from the use of the website information, offers or links to other websites.
Furthermore, RENZO BALBOA AG is not responsible for the functionality or information of the Kenko App or the Kenko website.
The www.balboamove.ch website provider does not endorse and is not responsible for the content of other linked websites. Furthermore, RENZO BALBOA AG cannot guarantee that all websites, applications or other material available from the www.balboamove.ch website are free of viruses or other harmful components and accepts no responsibility for any possible damage.
In case of any legal disputes in connection with the General Terms and Conditions of RENZO BALBOA AG, the local jurisdiction of the registered office of RENZO BALBOA AG shall apply.
7. OUR PROMISE TO YOU
All members can rely on RENZO BALBOA AG to:
- use a strong understanding of the customer to provide clear and transparent sales and marketing
- ensure that marketing, advertising and sales information is not misleading
- clearly communicate terms and conditions and technical instructions, and ensure that pricing and special offers are not misleading.- ensure that public liability insurance provides adequate cover
- comply with applicable laws, regulations and government guidelines.